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Returns and refunds


Return & Refund Policy

 

Thank you for shopping with us! We appreciate your support and want you to be fully confident in your purchase. Please take a moment to review our return and refund policy before placing an order.

 

Returns

For hygiene and safety reasons, we do not accept returns or exchanges on any cosmetic products — including lip glosses, lip liners, lip plumper, or any other beauty items that come into contact with the skin, lips, or eyes.

This policy ensures the highest level of cleanliness and safety for all customers.

 

Refunds

All sales are final. We do not issue refunds for products once they have been shipped, except in the rare case that an item arrives damaged or defective.

If your order arrives damaged, please contact us within 48 hours of delivery with clear photos of the product and packaging. We’ll review your request and work with you to find a solution.

 

Shipping & Delivery Issues

Please double-check that your shipping address and contact information are entered correctly before completing your order.

We are not responsible for packages lost, stolen, or undelivered due to incorrect addresses or carrier errors once the package has been marked as delivered.


If your tracking shows that your package was delivered but you did not receive it:

  • Verify the address you entered at checkout.
  • Check with your neighbors or household members.
  • Contact your local postal carrier or delivery service (USPS, UPS, FedEx, etc.) directly for more information.

Once an order has shipped, the delivery process is handled entirely by the carrier. We are unable to refund or replace items that have been confirmed as delivered by the carrier.

Damaged or Missing Items

If your package arrives damaged or a product is missing, please email us within 48 hours of delivery with your order number, photos, and a brief description of the issue.

You can reach us at [email protected] or through Shopify Inbox for faster assistance.

We’ll do our best to resolve the issue as quickly as possible.


Summary

  • No returns or exchanges for hygiene reasons
  •  Refunds only for damaged or defective products
  •  Always double-check your shipping address
  •  Once shipped, carrier delivery issues must be handled with the postal service
  •  Contact us within 48 hours if your order is damaged or missing
  • Email: [email protected] or message us via the contact page.