Refund policy

SB COSMETICS

RETURN & REFUND POLICY

Last Updated: September 4, 2026

At SB Cosmetics, we want every customer to have a positive shopping experience. Because our products are cosmetics and come into direct contact with the lips and skin, we maintain a strict no-return and no-exchange policy for hygiene, health, and product-safety reasons.

By placing an order with SB Cosmetics, you acknowledge and agree to the terms of this Return & Refund Policy.

1. ALL SALES ARE FINAL

All purchases of SB Cosmetics products are final.

We do not accept returns, exchanges, or change-of-mind requests for lip glosses, lip liners, lip oils, lip treatments, or other cosmetic products.

This includes, but is not limited to:

  • Customer no longer wanting the product
  • Customer changing their mind
  • Customer ordering the wrong shade
  • Customer selecting the wrong product
  • Customer not liking the color, shade, finish, texture, scent, or appearance
  • Customer deciding the shade is different from what they expected
  • Customer purchasing multiple shades and deciding they do not want one or more of them
  • Products purchased as gifts
  • Products purchased during a sale or promotional event
  • Products purchased using a discount code
  • Failure to read the product description before purchasing
  • Personal preference or dissatisfaction with a cosmetic product that is not defective

We strongly encourage customers to review product descriptions, photos, shade information, ingredients, and other available product details before completing a purchase.

2. OPENED OR USED PRODUCTS

Opened, swatched, tested, applied, or used cosmetic products are not eligible for return, exchange, refund, or store credit.

For health and sanitation reasons, SB Cosmetics cannot accept or resell cosmetic products that have been opened or used.

This applies even if the product was only opened or used once.

Customers should not mail opened or used products back to SB Cosmetics unless specifically instructed to do so by our customer-service team. Unauthorized returns may be refused and may not be eligible for reimbursement.

3. UNOPENED PRODUCTS

Unopened products are also not eligible for return or exchange solely because a customer changed their mind or is dissatisfied with the product’s shade, appearance, texture, finish, or other personal characteristics.

The fact that a product remains sealed or unopened does not create a right to return the product.

SB Cosmetics may, at its sole discretion, approve an exception in limited circumstances. Any exception must be expressly authorized by SB Cosmetics before the product is shipped back.

An unauthorized return does not guarantee a refund, replacement, exchange, or store credit.

4. DAMAGED PRODUCTS

If your order arrives damaged, please contact SB Cosmetics customer service within 48 hours of delivery.

Customers may be asked to provide clear photographs or videos showing:

  • The shipping package
  • The shipping label
  • The product packaging
  • The damaged product
  • Any visible damage to the product or packaging

We will review the information provided and determine the appropriate resolution.

If SB Cosmetics determines that a product was damaged during fulfillment or transit, we may, at our discretion and where appropriate, provide a replacement or other resolution.

Damage claims are reviewed individually and are not automatically approved.

5. INCORRECT OR MISSING ITEMS

If you receive an item that does not match the item listed on your order, or an item is missing from your shipment, please contact SB Cosmetics within 48 hours of delivery.

Please provide your order number and photographs of the products received and the shipping package when requested.

If we confirm that an error occurred during fulfillment, SB Cosmetics will work with you to determine an appropriate resolution, which may include sending the correct product or addressing the missing item.

6. PRODUCTS THAT DO NOT MEET PERSONAL EXPECTATIONS

Cosmetic products can appear differently depending on lighting, camera settings, screen settings, skin tone, lip pigmentation, and individual application.

Differences in perceived color, pigmentation, texture, finish, or appearance do not automatically mean a product is defective.

If a customer simply does not like a shade or feels that the product looks different than expected, the order remains final sale and is not eligible for return or exchange.

Our customer-service team may provide product recommendations to help customers find a shade that better suits their preferences for a future purchase.

7. REFUNDS

SB Cosmetics does not issue refunds for customer preference, buyer’s remorse, incorrect shade selection, incorrect product selection, or other reasons covered by our final-sale policy.

Where a refund is approved by SB Cosmetics or required under applicable law, the refund will generally be issued to the original payment method used for the purchase.

Shipping charges are non-refundable unless otherwise required by applicable law or determined by SB Cosmetics.

Refund processing times may vary depending on the customer’s payment provider or financial institution.

8. SALE, DISCOUNTED, AND PROMOTIONAL ORDERS

Products purchased during sales, promotions, special offers, or with discount codes remain subject to this Return & Refund Policy.

Unless otherwise expressly stated by SB Cosmetics, promotional pricing does not create a right to return or exchange a product.

9. ORDER CANCELLATIONS

Orders may be canceled only if the cancellation request is received before the order has been processed or shipped.

Once an order has entered processing or has been shipped, it may not be canceled.

Customers are responsible for reviewing their cart and shipping information carefully before completing checkout.

10. LOST, STOLEN, OR MISDELIVERED PACKAGES

Once an order has been shipped and transferred to the shipping carrier, the customer is responsible for monitoring the shipment and ensuring that the delivery address provided at checkout is secure and accessible.

SB Cosmetics is not responsible for packages that are lost, stolen, misplaced, or taken after the carrier confirms delivery, including packages left at a customer’s door, mailbox, mailroom, front desk, package room, leasing office, or other designated delivery location.

SB Cosmetics is also not responsible for packages that are delivered to the shipping address provided by the customer but are subsequently lost or stolen.

Customers should use a secure delivery location and monitor their tracking information.

If tracking shows that a package was delivered but the customer cannot locate it, the customer should first:

  1. Check the delivery location and surrounding areas.
  2. Check with household members, roommates, neighbors, leasing offices, mailrooms, or other individuals who may have accepted the package.
  3. Contact the applicable shipping carrier and report the missing package.
  4. Contact the shipping carrier regarding any available claim or investigation process.

SB Cosmetics may assist by providing available tracking information or shipment details, but a carrier-confirmed delivery does not automatically qualify for a replacement or refund.

If a package is confirmed by the carrier as lost before delivery, SB Cosmetics may review the situation and determine an appropriate resolution on a case-by-case basis.

SB Cosmetics is not responsible for delays, losses, theft, or delivery issues caused by circumstances outside of our reasonable control, including carrier delays, incorrect or incomplete addresses provided by the customer, refused deliveries, failure to retrieve a package, weather, natural disasters, or other events outside SB Cosmetics’ reasonable control.

11. UNDELIVERABLE OR INCORRECTLY ADDRESSED PACKAGES

Customers are responsible for providing an accurate and complete shipping address at checkout.

If a package is returned to SB Cosmetics because the customer provided an incorrect or incomplete address, refused delivery, failed to retrieve the package, or otherwise caused the package to be returned, SB Cosmetics may deduct applicable shipping or handling costs from any refund that may otherwise be approved.

A returned package does not automatically qualify for a refund.

12. UNAUTHORIZED RETURNS

Please do not send products back to SB Cosmetics without receiving written authorization from our customer-service team.

Unauthorized packages may be refused, returned to the sender, or otherwise handled at SB Cosmetics’ discretion.

Sending a product back does not automatically create an entitlement to a refund, exchange, replacement, or store credit.

13. STORE CREDIT OR EXCHANGES

SB Cosmetics does not routinely offer store credit or exchanges for cosmetic products.

Any store credit, replacement, exchange, or other accommodation provided outside this policy is a discretionary customer-service resolution and does not establish a continuing obligation for SB Cosmetics to provide the same accommodation in future situations.

14. ALLERGY, SENSITIVITY, AND INGREDIENT RESPONSIBILITY

Customers are responsible for reviewing the ingredients and product information available on our website before purchasing.

If you have known allergies or sensitivities, please review the ingredient information carefully and consult an appropriate healthcare professional before using a cosmetic product.

If you experience an unexpected reaction, discontinue use of the product.

SB Cosmetics should be contacted regarding product concerns, but contacting us does not automatically create an entitlement to a refund, return, exchange, or replacement.

15. POLICY EXCEPTIONS

SB Cosmetics reserves the right to review individual situations and determine whether an exception is appropriate.

Any exception is made at the sole discretion of SB Cosmetics and does not modify or waive this policy for future purchases or customers.

Nothing in this policy is intended to limit or exclude any rights or remedies that cannot lawfully be limited or excluded under applicable federal, state, or local law.

16. FRAUDULENT OR ABUSIVE CLAIMS

SB Cosmetics reserves the right to investigate suspected fraudulent, abusive, or repeated claims involving refunds, replacements, damaged products, missing items, or other order-related issues.

Where permitted by law, SB Cosmetics may refuse discretionary accommodations to customers who engage in fraudulent or abusive behavior.

17. CONTACT US

If you believe there is an issue with your order, please contact SB Cosmetics customer service with your order number and a description of the issue.

For damaged, incorrect, or missing orders, please contact us as soon as possible and within the applicable reporting period described above.

We are always happy to review legitimate order concerns and will do our best to assist you while maintaining our hygiene and product-safety standards.

By completing a purchase through SB Cosmetics, you acknowledge that you have reviewed and agreed to this Return & Refund Policy.

SB COSMETICS — ALL SALES ARE FINAL.