Shipping policy

SB COSMETICS

SHIPPING POLICY

Last Updated: September 4, 2026

Thank you for shopping with SB Cosmetics! 💋 We carefully prepare every order and appreciate your patience while we get your products ready to ship.

Please review the following Shipping Policy before placing your order.

1. ORDER PROCESSING

SB Cosmetics typically processes orders within 1–3 business days after an order is placed.

Processing time is the time needed to:

  • Confirm and prepare your order
  • Pick and pack your products
  • Package your order securely
  • Prepare your shipping label
  • Hand your package over to the shipping carrier

Processing time is separate from shipping/transit time.

Orders are generally processed Monday through Friday, excluding holidays and days when SB Cosmetics is closed.

Orders placed on weekends or holidays may begin processing on the next business day.

2. SHIPPING & TRANSIT TIMES

Once your order has been processed and handed over to the shipping carrier, standard shipping typically takes approximately 3–8 business days.

SB Cosmetics primarily ships orders through USPS.

Please understand that the estimated transit time begins after your order has been processed and accepted by the carrier.

Therefore, the total time from placing an order to delivery may be approximately 4–11 business days, excluding weekends, holidays, carrier delays, and other circumstances outside of SB Cosmetics’ control.

Shipping times are estimates and are not guaranteed delivery dates.

3. SHIPPING DELAYS

SB Cosmetics is not responsible for delays caused by the shipping carrier or circumstances outside of our reasonable control.

This may include:

  • USPS delays
  • Severe weather
  • Natural disasters
  • Holidays
  • Incorrect or incomplete shipping information
  • Transportation delays
  • Carrier staffing or operational issues
  • High-volume shipping periods
  • Customs or governmental delays, when applicable
  • Other unforeseen circumstances affecting transportation or delivery

Once an order has been handed over to USPS, delivery is handled by the carrier.

A shipping estimate does not guarantee a specific delivery date.

4. TRACKING INFORMATION

Once your order has shipped, you will receive tracking information when available.

Tracking information may take some time to update after a shipping label is created or after the package is initially accepted by the carrier.

A label being created does not necessarily mean the package has begun moving.

Customers are responsible for monitoring their tracking information after shipment.

5. LOST, STOLEN, OR MISDELIVERED PACKAGES

Once a package has been shipped and transferred to USPS or another shipping carrier, SB Cosmetics is not responsible for packages that are lost, stolen, misplaced, or otherwise unavailable after the carrier confirms delivery.

If tracking shows that your package was delivered but you cannot locate it, please:

  1. Check around your delivery location.
  2. Check with household members, roommates, neighbors, leasing offices, mailrooms, or other individuals who may have accepted the package.
  3. Verify that the shipping address on your order is correct.
  4. Contact USPS or the applicable carrier to report the missing package.
  5. Follow the carrier’s process for submitting a missing-mail or delivery claim, when applicable.

SB Cosmetics may provide available tracking or shipment information to assist with the carrier’s investigation, but a carrier-confirmed delivery does not automatically qualify for a refund or replacement.

6. INCORRECT SHIPPING ADDRESS

Customers are responsible for providing an accurate and complete shipping address at checkout.

Please carefully review your address before submitting your order.

SB Cosmetics is not responsible for delivery issues resulting from an incorrect, incomplete, outdated, or otherwise inaccurate address provided by the customer.

If an order is returned to SB Cosmetics because of an incorrect or incomplete address, the customer may be responsible for any additional shipping costs required to resend the package.

7. ADDRESS CHANGES

If you need to change your shipping address, contact SB Cosmetics as soon as possible after placing your order.

We can only guarantee an address change if the order has not yet been processed or shipped.

Once an order has entered processing or has been shipped, we may be unable to change the delivery address.

Customers are responsible for monitoring their orders and ensuring that the correct address is provided before shipment.

8. UNDELIVERABLE OR RETURNED PACKAGES

If a package is returned to SB Cosmetics because it was undeliverable, refused, unclaimed, or addressed incorrectly, the customer may be responsible for additional shipping costs if the package needs to be shipped again.

A returned package does not automatically qualify for a refund.

Any refund or reshipment will be reviewed in accordance with the SB Cosmetics Return & Refund Policy.

9. SHIPPING COSTS

Shipping charges are displayed during checkout before an order is completed.

Customers are responsible for the shipping charges associated with their selected shipping method unless SB Cosmetics specifically offers free or discounted shipping as part of a promotion.

Promotional shipping offers may be subject to additional terms and restrictions.

10. ORDER CHANGES & CANCELLATIONS

Because orders may enter processing shortly after being placed, we cannot guarantee that changes or cancellations can be made after an order is submitted.

If you need to make a change or request a cancellation, contact SB Cosmetics as soon as possible.

Once an order has been processed or shipped, it cannot be canceled or modified.

11. HOLIDAYS & HIGH-VOLUME PERIODS

During holidays, sales, new product launches, promotional events, or other periods of unusually high order volume, processing and shipping times may take longer than usual.

SB Cosmetics will make reasonable efforts to process orders as quickly as possible during these periods.

Any stated processing or delivery time remains an estimate and is not a guaranteed delivery date.

12. CUSTOMER RESPONSIBILITY

By placing an order with SB Cosmetics, customers acknowledge that:

  • Processing time and shipping time are separate.
  • Processing typically takes 1–3 business days.
  • Standard shipping typically takes 3–8 business days after processing.
  • Delivery dates are estimates and are not guaranteed.
  • USPS and other carriers control the package once it has been handed over for shipment.
  • Customers are responsible for providing an accurate shipping address.
  • Customers are responsible for monitoring their tracking information.
  • Carrier-confirmed delivery does not automatically qualify for a refund or replacement.

13. CONTACT US

If you have questions about your order or shipping information, please contact SB Cosmetics customer service and provide your order number whenever possible.

We are always happy to assist with available order and tracking information.

Thank you for your patience, understanding, and support of SB Cosmetics. 🖤

SB COSMETICS — BEAUTY MADE FOR YOU.